Welcome to Twisted X Sales’ FAQ page! We’ve compiled answers to the most common questions about our premium boots, shipping policies, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
About Our Products
What types of boots do you specialize in?
We specialize in high-quality footwear for the whole family, including:
- Men’s Work Boots, Western Boots, and Hiking Boots
- Women’s Cowboy Boots, Hiking Boots, and Wonderwest collection
- Kids’ and Children’s Boots in various styles
- Complementary accessories to complete your look
Are Twisted X boots suitable for outdoor activities?
Absolutely! Our hiking boots are specifically designed for outdoor enthusiasts with features like durable construction, excellent traction, and all-day comfort. Many of our work boots are also ideal for rugged outdoor use.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all your payment information. We never store complete credit card details on our servers.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping ($12.95): 10-15 days via DHL/FedEx
- Free Shipping (orders over $50): 15-25 days via EMS
Do you ship internationally?
Yes! We proudly ship worldwide, excluding some remote areas in Asia. All prices are in USD, and customers are responsible for any applicable customs duties or import taxes.
Can I track my order?
Absolutely! You’ll receive a tracking number via email as soon as your order ships from our warehouse at 199 Snyder Avenue.
Returns & Exchanges
What’s your return policy?
We want you to love your Twisted X boots! If you’re not completely satisfied, you may initiate a return within 15 days of delivery. Items must be in new, unworn condition with original packaging.
How do I start a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our warehouse operates Monday-Friday, 9AM-5PM EST. Email inquiries are monitored daily, including weekends.
Thank you for choosing Twisted X Sales for your footwear needs! We’re committed to providing durable, comfortable boots with authentic western style for every member of your family.